ALADO.AI
AI Concierge

Privacy Policy

Last Updated: 2026-03-12

Privacy at a Glance:

  • Data Sale: No, we never sell your data.
  • AI Training: No, we don’t train public or third-party LLMs with your information.
  • Encryption: Yes, AES-256 at rest and TLS in transit.
  • Entity: ALADO LLC (Wyoming, USA).

At ALADO LLC (“we,” “us,” or “our”), operating as Alado.ai, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our AI concierge and logistics coordination services.

1. Information We Collect

We may collect the following types of information:

  • Personal Identification Information: Name, email address, phone number, date of birth, and passport/identification details necessary for travel arrangements.
  • Health and Medical Information: General medical history, procedure interests, and health records that you voluntarily provide to facilitate consultations and appointment scheduling with third-party healthcare providers.
  • Technical and Usage Data: IP address, browser type, device information, operating system, and data on how you interact with our platform (e.g., pages visited, clicks).

2. How We Use Your Information

Your data is used exclusively to provide and improve our services, including:

  • Service Delivery: To generate optimized travel and medical logistics plans, schedule appointments, and coordinate with healthcare and travel vendors.
  • AI Data Processing: We use AI models to process the information you provide to generate recommendations. However, all final medical and travel arrangements are confirmed through human oversight. We do not use your sensitive health data to train public or third-party Large Language Models (LLMs). Your data remains within our secure, isolated environment.
  • Communication: To send you updates, confirmations, customer support responses, and service-related notifications.
  • Platform Improvement: To analyze usage trends and enhance user experience, security, and functionality of our platform.

3. Data Processing and Health Data Standards

Non-Medical Entity Status: ALADO LLC is a technology and logistics company. We do not act as a Business Associate (as defined by HIPAA) to healthcare providers, nor do we provide medical services directly. Our role is strictly limited to the secure facilitation of information for coordination purposes.

We treat all personal and health-related information with the highest standards of confidentiality, inspired by HIPAA guidelines and other international data protection frameworks. Although we operate strictly as a logistics coordination platform rather than a covered healthcare entity under HIPAA, we implement rigorous internal controls, access restrictions, and strict data governance to maintain the privacy of your sensitive medical history.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal or health data to third-party advertisers or data brokers. We only share your information under the following circumstances:

  • Destination Healthcare Providers and Partners: With vetted third-party clinics, hospitals, hotels, airlines, and logistics partners, strictly for the purpose of fulfilling the services you requested.
  • International Data Transfers: To provide our global coordination services, your information may be transferred to, and processed in, countries outside of your residence (including destinations where medical facilities are located). We ensure that such transfers comply with applicable data protection laws and that your data remains protected under the standards described in this policy.
  • Legal Compliance: When required by law, subpoena, or in response to a valid request by public authorities, or to protect our rights, prevent fraud, or ensure the safety of our users.

5. Data Security

We employ industry-leading technical and organizational measures to protect your personal and medical information. We leverage global edge security infrastructure, including Web Application Firewalls (WAF) and TLS encrypted tunnels in transit, to ensure data integrity. All sensitive information is stored globally in encrypted (AES-256 at rest), distributed database environments with strict access-control lists (ACLs) to prevent data leakage, unauthorized access, and cyber threats. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

7. Your Data Privacy Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you.
  • Request the correction of inaccurate or incomplete data.
  • Request the deletion or erasure of your personal data.
  • Opt out of receiving marketing communications at any time.

To exercise these rights, please contact us using the information below.

8. Updates to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. By continuing to use our services after such changes, you acknowledge the revised policy.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at privacy@alado.ai.